North Andover FAQ's
Before we perform any service, we take the time to talk to you and make sure your questions and concerns are addressed. Since you may have questions before you walk through our door, Since you may have questions before you walk through our door, Willows Dental Group has included this list of commonly asked questions about our treatments and policies. If you don’t see the information you need here, please call us at (978) 685-8313 so we can help you.
How does Willows Dental keep up-to-date on all of the current techniques and materials?
Our team is extensively trained, but because dentistry is constantly changing, we do a number of things to stay up-to-date on all of the current findings. Our staff frequently attends continuing education courses that focus on the latest in cosmetic and restorative dentistry. We also belong to a variety of organizations which offer seminars and conferences on changes in dentistry.
How do I know when it's time to come in for a checkup?
Most patients should visit us every six months, but others may need to be seen every three or four months. We determine this based on a careful assessment of your dental health needs.
At what age should my children first see a dentist?
The American Dental Association recommends children be seen by their first birthday, after their first teeth begin to emerge. At this time, we will perform just a visual exam to see how their teeth are doing. When your child is older, we will complete a more comprehensive exam.
Do you accept referrals?
Yes. We always welcome new patients to our office.
Do you accept my insurance plan?
We work with most private insurance plans and we will provide a complimentary benefits check prior to your appointment. We feel, however, that your insurance should never dictate the quality or timing of your treatment. We are happy to discuss additional options for financing and payment.
Will I be charged if I need to cancel an appointment?
We know your schedule can change abruptly. Please call us immediately so we can reschedule you. If you cancel within 24 hours before your scheduled time, we reserve the right to charge you a cancellation fee.
What do I do if I have an emergency when the office is closed?
I have a temporary crown in my mouth. What happens if it comes off or breaks?
When a temporary crown falls off or breaks, reattach the crown using dental adhesive or toothpaste. Then, call us at (978) 685-8313 immediately so we can schedule an appointment to evaluate the damage.
My child has had an accident and his/her tooth has been entirely knocked out. What do I do?
If your child’s tooth is knocked out during office hours and there is no imminent medical emergency, please contact us at (978) 685-8313 immediately. There is a chance we can replace the tooth if we see your child within the first hour. When you call, our office staff can advise you on the safest and most appropriate plan of action.
What different payment options do you provide?
Our office accepts cash, check and credit cards such as MasterCard, Visa, American Express or Discover. Any amount not covered by your insurance is your responsibility.
How can I safely whiten my teeth?
If your teeth are cracked, chipped or discolored, the Willows Dental team may recommend restorative services, such as veneers or bonding. If you want to bleach your teeth, we use Brite Smile in our office.
What precautions do you take to ensure patient safety?
We take several precautions to ensure your safety as our patient. First, we keep up-to-date on the latest sterilization procedures and research. Our office complies and exceeds OSHA standards for safety. Our instruments are thoroughly sterilized in accordance with ADA accepted guidelines. Most importantly, we have a sterilization center where we can maximize efficient sterilization and minimize the chance of contamination through human error. If you have any questions, we would be happy to demonstrate our sterilization procedures.
My gums bleed after I brush. Is this something to be concerned about?
Yes! You should be very concerned about bleeding gums, especially if you haven’t had a check-up in a while. While it may seem harmless, bleeding gums may indicate a variety of serious health problems, including gum disease. If your gums are bleeding, call our practice at (978) 685-8313 as soon as possible to schedule an appointment with our team.
Do I have to floss every day? Is it really that important?
Brushing cleans about 80% of your teeth while flossing covers the remaining 20%. Although that seems like a small percentage, this area is where all of the big problems originate. Therefore, cleaning this area is very important.
When you come to our office, our hygienists can discuss the benefits of flossing and recommend products to help you maintain your dental health.
I want my front teeth to look better, but I do not want to wear braces. What would you recommend?
There are a variety of ways to improve the appearance of your teeth without braces. One of the easiest methods is with Invisalign. This comfortable and effective product uses a series of invisible aligners to move your teeth. Best of all, no one will realize you’re wearing them. We may also recommend crowns or veneers to make your teeth appear straighter.
If you would like to enhance the appearance of your smile, call us at 978-685-8313 to schedule an appointment. After listening to your goals and concerns, your dentist can suggest the best way to straighten your smile.